Please double check the customs regulations of your country. Customs and tax regulations vary from country to country. If you are charged customs duties or taxes, we will not be responsible for them. Please note that we have no control over import taxes, as these are levied by your local government.

It is possible to purchase a single box, although the price will be higher than a regular subscription.

There is also a trial box, "Osaka Box Lite," which is even less expensive!

We accept PayPal and all major credit cards for payment. All payments are made through our secure checkout and your personal information is never disclosed to third parties.

Our prices are quoted in US dollars.

Since exchange rates fluctuate daily, we are unable to provide specific prices. For reference, you can check the exchange rate here: https://www.xe.com/currencyconverter/. 

Yes, you will be billed in advance for the full discounted price of the subscription you have selected.

Please see the Order Summary on the Checkout page for the total amount you will need to pay.

You will receive a confirmation email and tracking number from info@sakura-base.com once your order has been shipped.

You may cancel your order before we contact you for shipping.

Please note that we do not accept returns after we have notified you of shipment.

Please contact the payment company or use the contact form.

We currently ship to the U.S. and Thailand.

We plan to increase the number of countries we can ship to in the future.

It depends on the region.

Please click here for details.

Click on the product image to see the product details and allergen information.

If you have an account, please select the subscription you wish to cancel from the Under Contract tab on the Account page.

*If you have made a guest purchase, you can make changes from My Page by registering as a member using the same e-mail address as when you made the purchase.

It will take approximately 10-14 days from the date of shipment.

We will send a notification and tracking number to your e-mail address at the time of shipment.

Please send a photo of the damaged item and the packaging so we can know the shipping address to info@sakura-base.com.